Feedback from previous guests about their experience.
76%
loved the resort and would return for another relaxing stay
7.6/10
Very good
Rooms
8.6
Location
8.8
Service
9.6
Dining
7.6
Guest reviews
7.6/10
based on 5 reviews
Charles
United States of America,
March
2025
7.2/10
My stay at Hakone Ginyu was incredibly relaxing, with stunning views and attentive service, though a few minor issues with seating and food flavors stuck with me. The private onsen was a highlight, offering privacy and a wonderful experience. Overall, I enjoyed my time there, especially with my family.
Rooms
8.0
I loved my room, which was spacious and nicely designed with dark toned wood. The private onsen overlooking the hills was perfect for relaxing. However, the outdoor shower was a bit challenging given the cold weather during my stay.
Service
9.0
The service was friendly and attentive. I appreciated that there was always someone available to assist me, and I felt well taken care of throughout my stay, even though not all staff spoke English fluently.
Location
9.0
The location was beautiful, with views of the nearby mountains. The peaceful environment made it feel like I was the only guest there, which added to the relaxation.
Dining
7.0
While the food presentation was stunning and plenty, I found some dishes less flavorful than I expected. The variety allowed for some adjustment to my preferences, which was a plus, but I hoped for a bit more taste in some meals.
Facilities
7.0
The amenities were great, especially the private onsen. I did find the lack of comfortable seating a bit disappointing, as once I rolled out the futons, there wasn't much to lounge on.
Mark
United States of America,
February
2025
5.6/10
My stay at Hakone Ginyu was quite relaxing with its beautiful setting and private onsen, though I found some elements needed improvement. The service was really good and made me feel very welcomed throughout my stay. However, the dining experience, while abundant, didn't quite meet my flavor expectations. Overall, I enjoyed my time, especially the tranquil environment. 🌄
Rooms
10.0
The Tsuki room was spacious and beautifully arranged with tatami mats and lovely views of the mountains.
Service
10.0
The staff were incredibly kind and attentive, ensuring everything was perfect for my stay.
Location
9.0
The serene location provided stunning views of the mountains and was peaceful throughout my visit.
Dining
7.0
While the presentation and variety of meals were excellent, the flavors did not always impress, though breakfast options were plentiful.
Facilities
8.0
The private onsen was a standout feature, providing a relaxing atmosphere, although the seating arrangements in the room could be improved.
John
United States of America,
February
2025
5.6/10
My stay at Hakone Ginyu was good, with stunning views and really good service. Though the dining experience didn't meet all my expectations, the overall ambiance was relaxing and rejuvenating.
Rooms
8.0
The room was elegant and spacious, featuring a private onsen on the balcony that overlooked the beautiful hills. I felt very comfortable throughout my stay.
Service
9.0
The staff at Hakone Ginyu were incredibly hospitable and kind, going above and beyond to make my experience enjoyable. They really made me feel welcome.
Location
8.0
Nestled in a serene setting, the location offers captivating views of the surrounding mountains and nature. It was a perfect spot for relaxation.
Dining
7.0
While the food presentation was beautiful and plentiful, the flavors were not as bold as I had hoped. However, I appreciated the high-quality ingredients.
Facilities
8.0
The hot spring facilities were wonderful, especially the private onsen which was a highlight of my stay. The atmosphere was tranquil and inviting.
Jeff
United States of America,
December
2024
6.4/10
My stay at Hakone Ginyu was incredibly relaxing, especially with my own private onsen and stunning mountain views. The spacious room was beautifully designed, though some outdoor furniture showed signs of wear. Dining in my room was lavish and the service was attentive, although I did encounter a small issue with cleanliness during dinner. Overall, I left feeling rejuvenated and would happily return.
Rooms
9.0
My room was spacious and elegantly designed, featuring a private onsen on the balcony that offered amazing views. However, I noticed some wear on outdoor furniture.
Service
10.0
The staff were always attentive and kind, with at least one English speaker available. They made my experience enjoyable, explaining the dishes during dinner.
Location
10.0
The location was serene, with beautiful views of the mountains from my room and the outdoor onsen, creating a truly tranquil experience.
Dining
9.0
Dining was extravagant. I enjoyed a variety of fresh dishes served in my room. Although there was a minor issue with the cleanliness around dinner, overall, the food was delicious and beautifully presented.
Facilities
8.0
The facilities were generally well-kept, with a comfortable room layout. I did notice some signs of age, which slightly affected the overall impression.
Frederick
United States of America,
December
2024
7.2/10
My stay at Hakone Ginyu was truly rejuvenating. from the moment I arrived, I felt pampered and cared for. The private onsen and amazing views were really good, though I found the dining a bit repetitive for multiple nights. Overall, this ryokan provided a unique blend of comfort and relaxation that left a lasting impression.
Rooms
8.0
I had a spacious Japanese style room with a lovely garden and a private onsen. The design was modern yet traditional, creating a tranquil atmosphere. However, sleeping on tatami mats with a futon took some getting used to for comfort.
Service
10.0
Every staff member was incredibly hospitable and attentive. my hostess Yuki made me feel especially welcomed. The personal touch in their service truly elevated the experience.
Location
8.0
The ryokan offered serene mountain vistas and was ideal for unwinding, though it might feel a bit isolated if you're looking for lively activities. I enjoyed the peace, which is exactly what I needed.
Dining
8.0
The multi-course Japanese dinner was fantastic and felt like a true culinary celebration. though I think the menu could use a bit more variety for longer stays. The breakfast options were equally good.
Facilities
9.0
Hakone Ginyu boasts beautiful facilities, especially the onsen that seamlessly blends indoor and outdoor. I also appreciated the quiet ambiance throughout the hotel.
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